Cancellation & Refund Policy

All cancellations to be made against the booking ID provided at the time of booking the car.

1. For Daily Rentals:
   1. If booking is cancelled within 24 hours of pickup time, rental amount and Loss Damage Waiver charges (if applicable) for one day will be deducted along with 5 % processing fee on rest of the refund amount from the booking amount.
   2. If booking is cancelled at least 24 hours prior to pick up time, no rental will be deducted, only 5% processing fee will be charged on the refund amount.
   3. If booking is cancelled at or after pick up time, no refund will be provided.
   4. For Hourly Rentals – No refund will be provided in case of hourly rental booking.

Refund Policy

1. Refund will be initiated from our team within 2 Business days.
2. It may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by E Cars International Private Limited.